Age of Wushu

[Customer Support] New Integrated Ticket System
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Author:  Earthquake [ Fri Sep 13, 2013 12:22 pm ]
Post subject:  [Customer Support] New Integrated Ticket System



Introducing Snail Games USA’s new integrated customer support ticket system. From now on, you will be able to file new tickets and check the status of your current ticket through our Snail Games USA Member Services page. Using your universal Snail Games passport, this new system will allow for our Customer Support team to access more details about your account in order to properly resolve ticket inquiries. Fully integrated into our Snail Games USA Member Services page, you will find the process of submitting an inquiry much more convenient as well as time saving.

As we integrate this new ticket system, please be informed that we will no longer accept new Zendesk tickets. Tickets which are already in the Zendesk system will continue to be resolved. New tickets arriving after this announcement will not receive responses.

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