Age of Wushu
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Customer Support Availability and Contact Information
http://www.ageofwushu.com/webroot/forums/viewtopic.php?f=11&t=3315
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Author:  Pyre [ Mon Jan 14, 2013 5:13 pm ]
Post subject:  Customer Support Availability and Contact Information

Greetings,

We have seen some confusion and frustration regarding how and when to contact our Customer Support team. This post outlines the appropriate ways to contact support in regards to the specific issue you are experiencing.

Hours
Customer Support is available from 10am-7pm PST, Monday-Friday. All support requests received outside of these hours will be responded to as soon as possible, in the order in which they are received.

Contact
Customer Support can be contacted by using our Customer Support Webform, or in-game by clicking the GM button on the minimap. They are also available by email at support@snailgamesusa.com. We do not offer phone support at this time.

While we are always striving to improve our service, we wanted to make absolutely clear how and when support is currently offered.

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