Age of Wushu is an Open PVP world, not for the faint of heart! Players are expected to resolve conflict through honorable combat whenever possible, and to rely on their friends, Guildmates, Schoolmates, and whoever else happens to be around when they are beset by dishonorable foes. Even the NPC authorities may come to the rescue! Snail may investigate in extreme cases where a large group is targeting a player to such an extent that gameplay becomes impossible for extended periods of time.
Zone area disruption
Players are prohibited from congregating in a manner which can cause server crashes or high latency. While we applaud those with the courage to peacefully stand up for their convictions, our games are entertainment services; player behavior that disrupts the play experiences of other players in ways not intended by design is not a peaceful demonstration.
The chat system prevents standard spamming by throttling message frequency. However, transmitting the same message repeatedly with no reasonable purpose is not permitted.
Age of Wushu is intended as an immersive journey through the lands of historic China and the exploration of the world of Jianghu. While players are free to communicate about out-of-game topics, advertising out-of-game products, services or transactions unrelated to expanding our community is forbidden. Yes, this means you cannot advertise tangibles such as gold or items, or intangibles such as services or "your" time, that you wish to trade for real world tangibles or intangibles.
Advertising of player-run casinos is prohibited. We advise against participating in player-run casinos, as Snail will be unable to assist with any losses resulting from a casino that does not pay out as expected or promised.
Transactions between game accounts that include the sale or trade of ingame content, currency or services in exchange for real world content, currency or services are prohibited. Additionally, Snail is unable to assist with any fraud resulting from transactions external to the game.
Snail Interaction Policy
Snail’s passion is to provide outstanding game experiences. While every effort is made to ensure those experiences remain seamless and worry-free, our players may occasionally need to interact with members of our team, be they Customer Service, Community, Production, or any of the other integral members of our family. It is important to remember the following points when interacting with Snail agents. In some cases, ignoring these directives may result in account actions.
Snail agents are responsible for representing our company and remaining respectful and receptive when interacting with those outside of Snail Games. In turn, we request that when dealing with Snail agents, our players maintain a reasonable level of calm and respect. We appreciate the passion of our community, however abusive chat is not conducive to getting your concerns resolved.
Attempts to Defraud
When making requests of, reporting issues to, or answering questions from Snail agents, players are expected to tell the truth, the whole truth, and nothing but the truth. Sound familiar? Whatever terms you prefer, do not attempt to trick, swindle, cheat, deceive, misdirect, fabricate, withhold information from, or fake out Snail agents.
Disobeying or Ignoring Agents
All directives from Snail agents must be followed as quickly as possible.
Representing oneself as an Agent of Snail, or as someone who can influence Snail or its Agents, in a manner intended to take advantage of or exert authority over others is strictly prohibited.
Caveat Emptor! Players are encouraged to limit all trades to exchanges that can be completed in a single use of the trade function, or alternately to use the Stall system to buy and sell goods, as Support will not assist victims of scams. In addition to typical item/money crawfishes, services (e.g., “I’ll run you through the instance in exchange for X.”), loans, and gambling are not supported by Snail.
Altering game files or using external software to interact with Snail Games products in any way not expressly authorized by Snail is a serious violation of the game’s integrity, and will not be tolerated. Making use of gameplay that is not functioning as intended to acquire an advantage over other players is prohibited, and accounts found to have done so may be subject to penalties such as reversal of exploitive gains, and account actions up to and including account closure. All players are expected to immediately report any game aspect that may provide such opportunities, and to avoid using it.
Automation & Multi-Boxing
The use of external software to automate any gameplay decision is prohibited. This includes macros containing delays that facilitate circumvention of ability cool downs. Software that redirects or copies a player’s input to multiple game clients or browser windows is permitted.
Any dishonorable behavior can result in account penalties. There are a variety of penalties, such as temporary revocation of chat privileges, temporary account suspension, or even permanent account closure in the case of the most heinous or habitual dishonorable behavior. In general, each penalty’s severity is commensurate with the infraction. However, frequency is also a factor when we review reports of dishonorable behavior, both for the specific type of infraction and the overall demeanor of the account.
Our Customer Service and Community reps are trained to the highest standard, and empowered to foster and preserve a friendly, fun, and safe play environment for all of our players. While penalty levels for confirmed dishonorable behavior are not open to discussion, in the event that you believe your account has received a penalty for a dishonorable act that was not committed on it, you can request a second, final review of the investigation at firstname.lastname@example.org. Abuse of this system by those who simply wish to argue about our standards of conduct, or intentionally waste the time of reps and other players is a highly dishonorable act.
Snail will never ask for your passwords. You are solely responsible for the following aspects of security for your accounts:
- Keep your contact information up-to-date.
- Maintain secrecy of account names and passwords.
- Use passwords that are easy to remember, but difficult to guess.
- Do not use the same passwords for your accounts and your economy locks.
- Avoid writing down your account names and passwords. If you must write them down, store them in a safe place, inaccessible or unknown to friends and family.
- Secure your email address and the computers you play on.
- Regularly scan for unwanted viruses, keyloggers, trojans, and adware which can compromise your computer’s security and performance. Many free scanning programs are available, but not all scan for every type of threat; ensure you scan for every type!
- Keep your operating system, software, browsers and plugins updated with the latest patches to remove known security vulnerabilities.
- Learn how to identify phishing scams, and turn on your browser’s phishing filter.
- Type addresses manually, rather than clicking links that may mask alternate destinations. Better yet, use a trusted search engine to locate the desired page link.
If you lose access to or control of the email address registered on the account, Snail accounts using that email address may be forfeit.