|Age of Wushu
|Top-Up Issues - Gold Not Received & Increased Response Times
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|Author:||Pyre [ Fri Apr 12, 2013 7:43 pm ]|
|Post subject:||Top-Up Issues - Gold Not Received & Increased Response Times|
We've seen an increase in the number of contacts from players reporting that they have not received their gold after Topping-Up, even when following the instructions detailed in this post.
In order to prevent any issues when Topping-Up, please follow these steps:
If Topping-Up from in game, go to the Shop and press online Top-Up
This will take you to our Member Services Page and request that you login
**Be sure that you enter the same account name and password that you use to login to the game for the account that you would like to Top-Up on.**
From here, select Age of Wushu and the server you would like to Top-Up on. You will then be able to select a payment method and complete your purchase.
If you were logged into Age of Wushu when you selected to Top-Up, you will need to completely exit the game, wait for at least 5 minutes before logging back in, and view the item shop (default hotkey 'Y') before your gold will appear.
Due to the large number of contacts we're receiving regarding these billing issues, the average wait time for a response from our Customer Service team for these issues is currently longer than average. We thank you for your patience while we work to improve and decrease these wait times.
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