|Age of Wushu
|[Tutorial] Common Billing/Top-Up Issues & Resolutions
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|Author:||Pyre [ Tue Apr 23, 2013 4:50 pm ]|
|Post subject:||[Tutorial] Common Billing/Top-Up Issues & Resolutions|
We are still seeing a large number of contacts regarding billing and Top-Up issues. This post will cover all of the common issues players run into while attempting to make purchases as well as the necessary steps to resolve or avoid them.
Using Incorrect Login When Topping-Up
Do not create a new account when Topping-Up or logging into the Member Services Site! Be sure you are logging into the same account that you use to log into Age of Wushu whenever logging into this site.
Delay Receiving Gold In Game
If you are logged into Age of Wushu when you Top-Up, you will need to completely exit the game, wait for at least 5 minutes before logging back in, and view the item shop (default hotkey 'Y') before your gold will appear.
If your payment is declined or denied, you must contact Xsolla or the payment option you used for more information! Snail Games is not able to investigate these issues, as the payment information given to these companies is kept strictly confidential.
Following these instructions will prevent any issues when making purchases or Topping-Up and will ensure the smoothest transaction process possible.
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