Age of Wushu
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[Announcement] Customer Support Issues on the Forums
http://www.ageofwushu.com/webroot/forums/viewtopic.php?f=11&t=9517
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Author:  Pyre [ Fri May 03, 2013 5:33 pm ]
Post subject:  [Announcement] Customer Support Issues on the Forums

Greetings,

We want to remind players that forum moderators are not able to provide Customer Support and the forums are not the appropriate channel to discuss these issues.

As mentioned in the Forums Code of Conduct:

Pyre wrote:
The forums are a great place for players to discuss Age of Wushu, ask questions, and organize guild, school, and other events. Keep in mind that Forum Moderators are unable to assist with any in-game issues. If you have any game or billing issues that need to be resolved, please utilize our Customer Support Webform so that we can investigate the matter.

We have been relatively lax regarding this in the past, but moving forward any threads discussing Customer Support resolutions, responses, or issues will be locked or deleted, as there are proper channels to go through to receive accurate and up-to-date information directly from our support team.

Once again, for any Support inquiries, follow-up requests, status updates, questions, and other support related issues please use the [url=http://member.us.woniu.com/customer/online.jsp
]Customer Support Webform[/url].

If you would like to provide feedback on service you received, please send an email to feedback.support@snailgamesusa.com.

As always, keep in mind our Customer Support Availability and Contact Information when contacting our support team.

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